Responsibility of personal data
Solution Oil is a trade name / brand name owned by Mube International Trading BV.
Mube International Trading BV is located at Schoutlaan 25A, 6002 EA in Weert, and is
responsible for the processing of personal data as shown in this privacy statement.
Privacy-sensitive data or personal data is processed via the web shop at www.solution-oil.com.
Solution Oil considers a careful handling of personal data of great importance. Personal data is
therefore carefully processed and secured by us. In our processing, we adhere to the requirements
of privacy legislation. This means, among other things, that we:
– clearly specify our purposes before we process personal data, through this privacy
– limit our collection of personal data to only the personal data necessary for legitimate
– first ask for explicit permission to process your personal data in cases where your
permission is required;
– take appropriate security measures to protect your personal data and also requirements of
parties that process personal data on our behalf;
– respect your right to provide, correct or delete your personal data at your request.
In this privacy statement we explain which personal data we collect and use and for what purpose
at the Solution Oil web shop. We recommend that you read it carefully.
If you have any questions or want to know exactly what we keep about you, please contact our
customer service at email@example.com.
You must first register for certain parts of our webshop. You must then provide information
about yourself and choose a username. We use this to create an account, on which you can log in
with that username and a password of your choice. For this we use your e-mail address, IP
address, name and address details, billing address, telephone number and gender.
We need this because of the contract we conclude with you. We keep this information until you
cancel the account. We keep this information so that you do not have to enter it again and again
and so that we can contact you in the context of the execution of the agreement. You can change
information via your account whenever you want.
When you place an order with us, we use your personal data to handle it properly. We may then
give your personal data to our delivery service to have the order delivered to you. We also receive
information about your payment from your bank or Credit Card Company. For this we use your
e-mail address, telephone number, IP address, billing address, name and address details and
gender. We do this on the basis of your consent. We keep this information until your order has
been completed. We keep certain customer data longer in connection with the legal fiscal
Provide to third parties
Solution Oil only provides data to third parties if this is necessary for the execution of our
agreement with you or to comply with a legal obligation. We conclude a processor agreement
with companies that process your data on our behalf to ensure the same level of security and
confidentiality of your data.
With the contact form you can ask us questions or make requests. For this we use your name and
address details. We do this on the basis of your consent. We keep this information until we are
sure that you are satisfied with our response. We keep statistics about the use of our webshop.
We use these statistics to improve our online store, for example to show only relevant
information. We will of course respect your privacy at all times. If you do not want this, you can
always report this to us.
Exceptions personal data
Our website and / or service does not intend to collect data about website visitors under the age
of 16. Unless they have permission from their parents or guardian. However, we cannot check
whether a visitor is older than 16. We therefore advise parents to be involved in the online
activities of their children, in order to prevent data about children being collected without
parental consent. If you are convinced that we have collected personal information about a minor
without this permission, please contact us at firstname.lastname@example.org and we will delete this
We would like to send you advertisements about offers and new products or services. We do this:
by e-mail and via social media. You can object to this advertisement at any time, unsubscribe or
use the block option.
Our webshop shows general advertisements. We do not keep any personal data.
Statistics and Google Analytics
We keep statistics about the use of our webshop. We use Google Analytics to keep track of how
visitors use our webshop. We have concluded a processor agreement with Google. It contains
strict agreements about what they can keep. We allow Google to use the obtained Analytics
information for other Google services. We do not allow Google to anonymize the IP addresses.
do not have to enter it every time. But we can also see that you are visiting us again. When you
visit our webshop for the first time, we show a notification with an explanation about cookies.
We will hereby ask for your consent to the use of these cookies. You can disable the placing of
cookies via your browser, but it is possible that part of the webshop will no longer function
Automated decision making
Solution Oil does not make decisions about matters that can have (significant) consequences for
people based on automated processing; these are decisions taken by computer programs or
systems, without a person (for example an employee of Solution Oil) is in between
Solution Oil takes the protection of your data seriously and takes appropriate measures to prevent
misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel
that your data is not properly secured or there are indications of abuse, please contact us at
Access, change and delete your data
You have the right to view, correct or delete your personal data. You also have the right to
withdraw your consent to the data processing or to object to the processing of your personal data
by Solution Oil and you have the right to data portability. This means that you can submit a
request to us to send the personal data that we have about you in a computer file to you or
another organization mentioned by you.
You can send a request for access, correction, deletion, data transfer of your personal data or
request for cancellation of your consent or objection to the processing of your personal data to
To ensure that the request for access has been made by you, we ask you to send a copy of your ID
with the request. Make your passport photo, MRZ (machine readable zone, the strip with
numbers at the bottom of the passport), passport number and Citizen Service Number (BSN)
black in this copy. This is to protect your privacy. We will respond to your request as soon as
possible, but within four weeks.
To file a complaint
Solution Oil would also like to point out that you have the opportunity to file a complaint with
the national supervisory authority, the Dutch Data Protection Authority. This can be done via
the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteitpersoonsgegevens/tip-ons
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you
regularly consult this privacy statement so that you are aware of these changes. We will do our
best to also announce changes separately.